Business

“Quick Commerce Wars: Can Amazon and Flipkart Deliver a Knockout to Swiggy, Zomato, and Zepto?

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Quick com wars

The quick commerce (q-commerce) landscape in India is undergoing a significant transformation as major e-commerce players like Amazon and Flipkart enter the market, challenging established platforms such as Swiggy, Zomato, Zepto, Blinkit, and BigBasket. This article examines the evolving dynamics of India’s q-commerce sector, the strategic moves of these industry giants, and the potential implications for existing players and consumers. The Rise of Quick Commerce in India Quick commerce, or q-commerce, refers to the rapid delivery of goods—typically within 10 …

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How Gen-AI is Killing Customer Satisfaction

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Have you ever experienced the frustration of receiving the wrong food delivery or a defective product ordered online? Naturally, your first instinct is to resolve the issue quickly. But instead of talking to a helpful customer service representative, you’re directed to a messaging interface — often a chatbot. What starts as hope for a quick fix spirals into an endless exchange of scripted messages. If you’re lucky, a human agent might eventually step in to provide a solution. In other …

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The Enshittification of Services in Indian Cities: A Worrying Trend

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Over the years, India’s urban centers—once celebrated for their growth and innovation—have been witnessing a steady decline in the quality of services across various sectors. From hailing cabs to dining at restaurants or purchasing essential goods, the urban experience is increasingly plagued by inefficiencies, poor customer service, and diminishing satisfaction. One of the key drivers behind this trend is the sheer scale of demand in metropolitan areas. High population density and growing consumer needs have stretched service providers thin. Whether …

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What We Can Learn from Ratan Tata: A Legacy of Leadership, Vision, and Humility

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Ratan Tata, one of India’s most revered industrialists and a former chairman of Tata Sons, leaves behind a remarkable legacy that surpass his achievements in the business world. While his passing marks the end of an era, it also offers an opportunity to reflect on the life lessons he imparted through his leadership, vision, and personal integrity. He will be remembered not only for his contribution towards the society but also as an inspiration how a business should run. 1. …

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