How Gen-AI is Killing Customer Satisfaction
Have you ever experienced the frustration of receiving the wrong food delivery or a defective product ordered online? Naturally, your first instinct is to resolve the issue quickly. But instead of talking to a helpful customer service representative, you’re directed to a messaging interface — often a chatbot. What starts as hope for a quick fix spirals into an endless exchange of scripted messages. If you’re lucky, a human agent might eventually step in to provide a solution. In other …